FAQ

Which Size Should I Choose?

Please look at the size guide in the product images or on the main menu and choose the size which best fits your child's measurements. If you are not sure which size to order or would like a custom size, please email us at stripeyfoxhandmade@gmail.com and we will advise you. 

What is the Turnaround Time?

The turnaround time is the time it takes for your order to made and dispatched, it does not include the time taken for the courier to deliver it to you. The current turnaround time is displayed at the top of the page. 

Can I add a gift Message?

If you would like to send something as a gift, please add a gift message in the cart. This will then be included with your order. The packing slip does not show any prices, so your recipient will not know the cost.

How do I care for my Garments?

To keep your garments looking best for longer wash them inside out at 30c. Do not tumble dry and use a cool iron. 

To care for reusables, wash at 40c and do not use any fabric conditioner, air or line dry. Do not tumble dry, do not iron or place on direct heat. Direct heat will damage PUL and Bamboo fibres over time.  

Can I Make a Custom Order?

You are welcome to email stripeyfoxhandmade@gmail.com and we can discuss your requirements.

How Can I Contact Stripey Fox Handmade?

You can send us a message on Facebook or Instagram, email stripeyfoxhandmade@gmail.com or complete the form on the 'Contact Us' page, the link is at the bottom of every page. 

Where is my order confirmation or discount code?

Sometimes our automated emails or email reply’s (we always reply within 2 working days) may go into your junk folder. Please check here and if you still can’t see our email, please send us a message on Facebook or Instagram.